FAQs

1.Can I change or cancel my order once it has been placed?
We would be unable to change or cancel an order once it has been placed.

2.How long will my order take to arrive?
After your order has been processed, please allow 5-20 days for your order to arrive. Transit time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season

COVID 19 Update: Our main delivery supplier have advised that they are experiencing delays globally, which will in turn impact the time of delivery. Please note that some orders will still process normally. Delivery suppliers experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 5 business days for tracking to update once you have received a tracking email.

(However, please make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)

3.How can I track my order?
Tracking will become available 2-5 days after your order has been placed directly on our website.

4.How long does it take for my order to be processed?
Orders are processed within 2-5 days.

5.When will my order be shipped out?
Once you have placed your order, please allow 2-5 days for your order to be shipped out.